Put guests first
Guest validation was introduced to distinguish genuine venue customers from other users.
← Parking in practice
Protecting guest parking
A venue car park should work for the people visiting the venue.
The place & the problem
A clearer starting point.
Customer spaces were regularly being used by visitors to nearby businesses. The parking problem was becoming part of the hospitality team’s working day.
The decisions behind the model
Make the right
things work together.
Give staff a clear arrangement
Staff permits addressed the team’s regular parking needs without treating every vehicle the same way.
Keep spare capacity useful
Paid public parking allowed other users to park under the site’s conditions, alongside the guest arrangements.
One venue. Different arrivals.
A welcome that starts at the car park.
Guest validation can prioritise genuine patrons. Clear instructions help customers understand what to do when they arrive.
Illustrative parking model. Actual layout and access arrangements are site-specific.
In everyday operation
The model is only
the beginning.
Clear signage, parking compliance and local customer support sat around the access model. Venue staff could focus on hospitality rather than deciding which vehicles were authorised.
Explore this parking solutionWhat this case shows
The important distinction was between users, rather than a single parking rule for everybody.
Let’s look at what’s possible.
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